An industry first, the Premiere Response Program prepares for disaster before it strikes.
The NorthStar Premier Response Program is uniquely proactive. By addressing areas of concern prior to an event, we can tailor our response to be as effective and efficient as possible. Through strategic planning and pre-loss assessments, we develop comprehensive response plans for each client’s entire portfolio. Each facility is assessed by our staff of highly trained Business Continuity Analysts to gain critical facility-specific information to assure immediate response.
Resources identified in strategic planning meetings, pre-loss facility assessments and quarterly performance reviews are procured and pre-positioned to support client facilities. Our Pre-Loss Assessments (PLAs) are designed to reduce response times, increase productivity and minimize damage and disruption within the portfolio.
In addition to PLAs, NorthStar develops Standard Operating Procedures (SOPs) for each client. We engage our clients for critical, project-related procedural data in an effort to develop a customized comprehensive SOP to be utilized during projects. This enables NorthStar to better understand the way our clients operate, which translates to cost-savings and efficiency on projects. By having the PLA data and the SOP information available before an event, we save valuable time, and recovery efforts are expedited and streamlined.
NO-COST, NO-RISK PRIORITY RESPONSE
We encourage all of our potential clients to sign a Master Services Agreement (MSA). When we develop relationships with clients in preparation for rather than in response to a disaster, recovery time is faster and business disruptions are minimized.
Perhaps the most important benefit enjoyed by clients who sign an MSA is priority response in a catastrophic event.
Priority response obviously minimizes your costs, losses and interruptions. But when coupled with NorthStar pre-planning and pre-loss assessment, NorthStar priority response is a powerful defense against the kind of post-catastrophe loss of records, business, staff and customers that often proves fatal to businesses.
ADVANCED WARNING SYSTEM
NorthStar provides clients with a comprehensive facility assessment and stores the information gathered from that assessment in a sophisticated mapping program. This assessment is provided to dispatch teams at the time of loss to guide our efforts restoring and recovering client properties.
Our private weather monitoring services includes our own staff meteorologist, helping us to develop the most accurate intelligence regarding exposure and impact reporting, and stage recovery equipment well in advance of an event.