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Our Story

NorthStar Recovery Services has over 30 years of experience providing emergency preparedness and remediation services in retail, education, healthcare, manufacturing, hospitality and industrial environments.

From our humble origins as a startup disaster recovery division of the former LVI Services Company (now NorthStar Group Holdings) to our reputation as the nation’s premier disaster recovery company, we’ve remained committed to excellence in both expertise and service.

As NorthStar Recovery Services continues its accelerating growth trajectory, our corporate philosophy reflects our commitment to ensuring client long term business continuity and resiliency against known risk elements:

Our clients are our future. Investing in their growth and longevity secures our own.

NORTHSTAR HISTORY

1986

Humble beginnings

NorthStar Recovery Services traces its origins as a startup disaster recovery division of the former LVI Services Company (now NorthStar Group Holdings). What began as a concept in being as a vehicle for LVI to engage in disaster response processes found its voice in response to Hurricane Katrina in 2005. So much so that in 2008, this small disaster response division was finally given its own form and substance as “NorthStar Recovery Services.” The emerging disaster recovery company was aptly named, too. For centuries, mariners at sea depended upon the North Star as a navigational reference point to lead them to safety. Similarly, NorthStar Recovery Services helps lead our clients to full recovery from the chaos of a disaster.
2008

Put to the test

Originally headquartered in Dallas, Texas, NorthStar Recovery Services quickly synthesized a distinctive disaster recovery protocol that was industry unique and groundbreaking at the time. Those emergency response processes were put to the test in both 2008 and 2009 with overwhelming successes in hurricanes Ike and Gustav. Over those two years, we doubled in size and quickly outgrew our facility in Dallas.
2010

Continued growth, continued excellence

NorthStar Recovery Services relocated to Akron, Ohio, and we continued to evolve and develop our disaster recovery and emergency response service offerings. We designed and implemented a unique client-specific process based on Master Service Agreements. This process ensures both our continuity of service excellence to our growing client base as well as a disciplined approach in addressing NorthStar Recovery Services-Client interactions on each project. Moreover, this approach significantly expanded the window of opportunity for NorthStar Recovery Services in multiple market segments.
2012

Hurricane Sandy and a reputation established

NorthStar Recovery Services firmly established itself as the nation’s premier disaster recovery company following our award-winning service to our clients in the aftermath of Hurricane Sandy in 2012. With over 200 individual projects engaged in New York City alone, NorthStar Recovery Services clients were the “first with the lights on and facilities cleared for occupancy.” From key Water Street brokerage companies to regional healthcare facilities, NorthStar Recovery Services responded to each client with the objective of not only getting them back into business but keeping them there for the long term.
2014

NorthStar Group Services is born

In early 2014, NorthStar combined with NCM Group forming NorthStar Group Services. This merger allowed for immediate revenue growth and further expansion into the northwest, southwest and southeast United States.
2015

Move to Austin

Following the merger with NCM in 2014, the NorthStar Recovery Services branch was relocated to Austin in order to better serve our clients throughout the United States. Since the move, NRS has experienced unprecedented growth and an expansion of our team, equipment and partner network.

OUR MISSION STATEMENT

We provide time critical solutions to bring order out of the chaos of a disaster and the resumption of normal organizational business activity. We do this by investing in our clients. Our goal of understanding and fully appreciating client organizational risk elements allows us to craft tailored and cost effective responses to any business continuity threat. Our employees are our most valued resource in delivering second-to-none customer service. We continually seek to offer value added to our investors trust.

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